General Terms of Sale
Introduction
The present General Terms of Sale (GTS) govern the sale of products and services by French Oasis Studio, whose registered office is located at 200 Pré Toscan, 05600 Réotier, France, under SIREN number 932 376 700 (RCS Gap). French Oasis Studio offers derivative products, 3D models, game assets, digital products and various services, aimed at both companies (B2B) and individuals (B2C).
We'll now move on to the first section after the introduction: Scope of application.
In this section, we'll specify the scope of application of your T&Cs, i.e. the transactions and customers concerned. Here's a sample structure:
Scope of application
These terms and conditions apply to all sales of products and services made by French Oasis Studio, whether online via our website, by direct order or by any other means of communication. They are enforceable against any customer placing an order with French Oasis Studio.
Products and Services
French Oasis Studio offers a wide range of products and services including :
- Derivative products: Personalized objects and promotional items related to our creations.
- 3D models: Creation and sale of 3D models for various professional and personal uses.
- Game assets: Supply of graphics and sound assets for video game development.
- Digital products: Downloadable digital content, such as audio, video and graphics files.
- Services: Services related to the design, development and customization of 3D models, game assets and other digital products, as well as training services.
- Detailed descriptions of each product and service are available on our website and are subject to change without notice.
Prices
The prices of products and services offered by French Oasis Studio are quoted in euros (€) inclusive of all taxes, unless otherwise stated. Applicable prices are those in effect at the time of order validation.
French Oasis Studio reserves the right to modify its prices at any time, but the products and services will be invoiced on the basis of the rates in force at the time the order is validated.
Delivery charges and additional taxes may apply depending on the destination and delivery method chosen by the customer. These charges will be clearly indicated when the order is confirmed.
Ordering and payment
Ordering
Orders may be placed directly on the French Oasis Studio website or by any other means of communication accepted by our company. The customer undertakes to provide complete and accurate information when placing an order.
After validation of the order, the customer will receive a confirmation by e-mail containing the details of the order and the conditions of delivery. French Oasis Studio reserves the right to refuse or cancel any order for legitimate reasons, such as suspected fraud or non-payment.
Payment
French Oasis Studio accepts the following methods of payment:
- Credit card (Visa, MasterCard, etc.)
- PayPal
Payment is due immediately upon ordering, unless otherwise agreed in writing between the parties. If payment is made by bank transfer, the order will be processed as soon as the funds are received.
Delivery
Delivery options
French Oasis Studio offers various delivery options adapted to the products ordered. Delivery terms are specified when the order is placed and may vary depending on the destination, type of product and delivery method chosen by the customer.
Delivery times
Delivery times are indicative and may vary according to product availability and logistical constraints. French Oasis Studio undertakes to do its utmost to respect the delivery times announced. In the event of late delivery, the customer will be informed as soon as possible.
Responsibilities
Products are delivered to the address indicated by the customer at the time of ordering. The customer is responsible for verifying the accuracy of the delivery information provided. In the event of non-receipt of products due to an error in the delivery address, French Oasis Studio cannot be held responsible.
Upon receipt of the products, the customer must check their condition and immediately report any anomaly or damage to the carrier and to French Oasis Studio. In the event of loss or damage during transport, a claim must be made to the carrier.
Withdrawal and returns
Right of withdrawal
In accordance with the legal provisions in force, the customer has a period of 14 calendar days from receipt of the products to exercise his right of withdrawal without having to justify his reasons or pay any penalties, with the exception of return costs.
To exercise this right, the customer must notify his or her decision to withdraw by means of a clear statement (e.g. letter sent by post, fax or e-mail) to the following address
French Oasis Studio
200 Pré Toscan
05600 Réotier
Email: contact@frenchoasis.studio
Phone : [Unavailable for the moment]
Return conditions
Products must be returned in their original, complete condition (packaging, accessories, instructions, etc.), enabling them to be remarketed as new. Damaged, soiled or incomplete products will not be accepted.
Return costs
Return shipping costs are at the customer's expense, except in the case of a defective product or delivery error on the part of French Oasis Studio.
Refunds
In the event of retraction, French Oasis Studio will reimburse all payments received from the customer, including delivery costs (with the exception of additional costs arising from the customer's choice of a delivery method other than the least expensive standard delivery method offered by our company) without undue delay and, in any event, no later than 14 days from the day we are informed of the customer's decision to retract.
The refund will be made using the same means of payment as that used by the customer for the initial transaction, unless the customer expressly agrees to a different means. In any event, this refund will not incur any costs for the customer.
Warranty
Legal warranty
French Oasis Studio undertakes to respect the legal warranties of conformity and hidden defects provided for in the Consumer Code and the Civil Code:
Legal guarantee of conformity: French Oasis Studio delivers a good in conformity with the contract and answers for defects of conformity existing at the time of delivery. This guarantee applies for two years from delivery of the product.
Warranty against hidden defects: French Oasis Studio is liable for hidden defects in the item sold which render it unsuitable for its intended use, or which reduce this use to such an extent that the customer would not have purchased it, or would only have paid a lower price for it, had he or she been aware of them. This warranty applies for two years from the date of discovery of the defect.
Commercial warranty
In addition to legal warranties, French Oasis Studio may offer a commercial warranty on certain products. The terms and duration of this commercial warranty will be specified on the website and in the documents accompanying the product.
Implementation of warranties
To invoke the warranties, the customer must contact French Oasis Studio at the following address:
French Oasis Studio
200 Pré Toscan
05600 Réotier
Email : contact@frenchoasis.studio
Telephone : [Unavailable at the moment]
Defective products must be returned in their original condition with a copy of the purchase invoice. Return shipping costs will be reimbursed to the customer upon presentation of receipts.
Responsibility
Responsibility of French Oasis Studio
French Oasis Studio undertakes to supply products and services in accordance with the descriptions on its website and in its commercial documents. However, we cannot be held responsible for failure to comply with the legislation of the country where the products are delivered. It is the customer's responsibility to check with local authorities about the possibility of importing or using the products or services he/she intends to order.
French Oasis Studio cannot be held responsible for damage resulting from misuse of the products or services purchased. Likewise, French Oasis Studio cannot be held responsible for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, external intrusion or the presence of computer viruses.
Customer responsibility
The customer is solely responsible for the choice of products or services, their conservation after delivery and their use. It is the customer's responsibility to verify the compatibility of the products and services ordered with his/her needs, and to use the products in accordance with the instructions provided by French Oasis Studio.
The customer agrees to provide complete and accurate information when placing an order and to keep this information up to date. French Oasis Studio cannot be held responsible for errors or omissions in the information provided by the customer.
Intellectual Property
All elements of the French Oasis Studio website, as well as the products and services offered, are protected by intellectual property and copyright laws. This includes, but is not limited to, texts, graphics, logos, images, videos, sounds, and software.
Copyright
French Oasis Studio retains all intellectual property rights to the studies, designs, models, prototypes, etc., created (even at the client's request) for the purpose of providing the products and services to the client. The client is therefore prohibited from any reproduction or exploitation of said studies, designs, models, and prototypes without the express prior written authorization of French Oasis Studio, which may be conditional upon financial compensation.
User License
The purchase of digital products or services does not entail the transfer of intellectual property rights to the user. The products and services are provided solely for personal and limited professional use and may not be reproduced, modified, distributed, or used for commercial purposes without the express authorization of French Oasis Studio.
Intellectual Property Violation
Any reproduction, representation, modification, publication, transmission, or distortion, in whole or in part, of the elements of the site or of the products and services, by any means whatsoever, and on any medium whatsoever, is strictly prohibited without the prior written authorization of French Oasis Studio. Any unauthorized use of the site or any of the elements it contains will be considered an infringement and will be prosecuted in accordance with the provisions of Articles L.335-2 et seq. of the French Intellectual Property Code.
Personal Data
French Oasis Studio is committed to respecting the confidentiality of your personal data. When you use our services, we collect information such as your name, email address, and preferences. This data is used solely for the purpose of providing the services you have chosen. We do not share your information with third parties without your express consent.
Applicable Law and Disputes
Any dispute relating to our products and services will be subject to French law. In the event of a disagreement, we encourage our clients to seek mediation or arbitration to resolve disputes. If no amicable solution is found, the matter will be referred to the competent French courts. We are committed to handling each situation with professionalism and transparency, respecting our clients' rights and applicable legislation.